Frequently asked questions

Frequently asked questions

Flights

How to pay for my flight booking

Can I change the dates on my ticket?

How to check my flight booking

How to check in online

How to make a seat and meal request

Can I book a flight for another person?

What is electronic air ticket?

How do I know that my booking is confirmed?

Can I purchase additional baggage after my flight e-ticket has been issued?

Which travel documents do I need to prepare before flights?

When do I check-in and at which terminal?

Is it safe to make the payment online?

When do I need to pay for my flight booking?

Do I have to pay taxes on my tickets?

I have purchased a ticket already, but I see the price has lowered. Can I get a refund?

How to correct a flight passenger name

What happens if I make a booking and then do not confirm or pay?

Can I cancel the flight after online check-in?

How to book a flight

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Tours

What is a package tour?

Why should I book package tours?

Is there any discount for children?

How do I reserve my tours with you?

What happens to my tour booking if my flight is delayed?

How do I pay for my tour booking?

Can I change my tour details after confirmation?

Should I buy travel insurance?

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Hotels

Can I have an extra bed in the hotel room?

How to pay for my hotel booking

What is the child surcharge rate for a hotel room?

What are hotels' regulations on check-in/check-out time?

When is the best time to book a hotel?

Can I cancel a hotel reservation and get a refund?

What information and documents do I need to provide when checking in?

In case of having special requirements, can I do for assistance?

Is there a hotel airport pick-up service?

Can I get the hotel booking's invoice?

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Car Rental

What are the details of airport pick-up service?

How do I pay for my booking?

How much does it cost for renting a car in Vietnam?

What kind of cars can I rent on VietAIR?

Can I rent a car for self-drive with an international drivers license?

How do I contact my driver?

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On the website - the fastest and most convenient way

Call us

Hotline: (+84) 24 3782 4888

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VietAIR travel Office Office Space 301, 3rd floors, Shopping Mall, National Defence Academy block, Xuan La Ward, Tay Ho District, Hanoi No.7, Tham Tam Street, Yen Hoa Ward, Cau Giay District, Hanoi

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