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TERMS OF USE ON VietAIR

This website is owned and managed by Tam Vuong Trading Service Joint Stock Company. Your access to and use of this website means that you have accepted the following terms and conditions. So please read and study carefully before using.

Main content of the terms document:

I. Generalization

II. General conditions of electronic services

III. Order air tickets 

IV. Flight booking required

V.  Buy fast air tickets

VI. Buy flight tickets

VII. Air ticket cancellation

VIII. Change flight tickets

IX. Protect personal information

X. Complain

XI. News

XII. Final provisions

Điều khoản sử dụng

I. GENERALIZATION.

1. All terms of use of VietAIR for booking, quick payment of air tickets and other services are posted on VietAIR website and provided by VietAIR support team.

2. VietAIR Website belongs to Tam Vuong Trading and Service Joint Stock Company, headquartered at: 1st Floor, Chelsea Park Building, 116 Trung Kinh, Yen Hoa, Cau Giay, Hanoi

3. Airline agent VietAIR provides air ticket service to customers as a first-class agent recognized by the International Air Transport Association (IATA) and has an agency contract with firms. Airline belongs to IATA (Traditional Airline). For air ticket service on low-cost airlines (LCC) and not a member of IATA, VietAIR provides services to customers as the representative for customers in signing a purchase contract. tickets with the LCC.

4. Vietir air ticket agent is representative of IATA airlines in selling airline tickets to customers. VietAIR's responsibility is to sign contracts on transport with customers on behalf of the airlines.

5. As an agent of LCCs, Vietair air ticket agency is not responsible for the level and quality in contract performance of LCCs.

6. In case of force majeure (including: all events that cannot be resisted or prevented, especially incidents such as: war, flood, fire, natural disasters, attacks terrorists, strikes, avalanches, as well as hackers who attack on the Internet or viruses that obstruct the use of services) VietIR website will suspend operations for maintenance and repair as soon as possible.

7. The Center assists with the fulfillment of its responsibilities by phone or at the office all days of the week (from Monday to Sunday, including holidays) during specified working hours.

8. Fares of an airline that customers must pay include: prices of flights and other costs specified by the airline. In addition to the airline ticket price, customers are also required to pay the service fee for VietAIR ticket agent ("Ticketing fee") .The total fare and ticketing fee is called "Total cost". Ticket prices, ticketing fees will be notified to customers before payment.

9. Customers are also required to pay the transaction fee for VietAIR air ticket agent "Service fee" when performing transactions related to cancellation of air tickets (or other services for tourists), or change information on tickets (or other services for tourists) Details of service fees depend on ticket class, type of ticket, airline and are published on each website.

II. GENERAL CONDITIONS OF ELECTRONIC SERVICES

1. Accepting the terms of use is a necessary condition to use VietAIR's services and support centers.

2. Ticket booking (BOOKING): is the user who accesses VietAIR website to use the online ticket booking system to book tickets, the journey to the places, days and hours of departure and return is chosen by passengers. to choose.

3. Booking ticket (ORDERING): means the user enters VietAIR website and requests flight booking, when the booking form has not been made.

4. Quick Buy (EXPRESS PURCHASE): is the user through VietAIR website to make a booking with traditional airlines or low-cost airlines, making payment immediately.

5. All regulations relating to BOOKING, REQUEST FOR BOOKING and QUICK BUY are updated on VietAIR website.

6. The content of VietAIR website is protected by law.

7. In order to make reservations, REQUEST FOR TICKETS and QUICK BUY for services and air tickets, users need to have an email address (E-mail) and an active phone number.

8. The user agrees to allow us to use the personal information that the user has provided to us within the allowable scope to make the BOOKING, TICKET REQUEST and FAST BUYING, including complaints about BOOKING, REQUEST FOR BOOKING and FAST BUY within the business.

9. Trade names, names, designs and trademarks posted at VietAIR are protected by law. Users must not take any action that violates the intellectual property rights of trade names, names, designs and trademarks on the company's website.

10. The user accepts that VietIR may provide the competent authorities with unauthorized access to the site.

Liability exemption

11. Users or persons named on air tickets should have all valid documents for travel by air such as: identity card, passport, valid visa and still valid at that time.

12. Users are solely responsible if there is no entry and transit visa as prescribed. The user is responsible for understanding the information on visa requirements before making a flight booking at VietAIR

13. We are not responsible in case of booking, REQUEST FOR TICKET cannot be performed for technical reasons (errors of GDS systems) or force majeure cases.

14. Responsibility for carrying air transport services does not belong to traditional airlines, LCCs that the user has signed a transportation contract. We are not responsible for the following specific cases:

a. Any delay or change in the flight of a traditional airline or low-cost airline;

b. Quality of aviation services and related services (eg lost luggage);

c. Customers who bought tickets but did not arrive during the check-in time to board the plane;

d. The customer has purchased a ticket but does not use the ticket and does not make the journey according to the ticket purchased;

e. Customers who bought a ticket but did not use the entire journey purchased on the ticket (eg one-way travel for a round-trip ticket);

f. Customers are refused transportation because they do not have all the required personal documents (eg without a visa, a fake visa, no passport, ID card, lack of necessary documents when traveling). travel with minors);

15. All complaints relating to the performance of the contract of carriage will be made by the user directly with traditional airlines or LCCs. Complaints should be in accordance with traditional airlines and LCC regulations.

16. Vietir is not liable to compensate users if the cause is determined by force majeure circumstances, not responsible for the choice of flights of the user or the person named on the ticket. .

17. In all cases, the maximum level of compensation that we compensate customers is equal to the service fee paid by the customer when using the service on VietAIR.

III. ORDER AIR TICKETS 

Booking (BOOKING): means the user visits VietAIR website or through VietAIR ticket agent agent to buy air tickets on traditional airlines according to the criteria (for example, flight route, flight date) selected by the user.

1. The user makes a reservation through the VietAIR webiste or through a direct exchange or via telephone with the staff.

2. The user agrees to the terms of use when making a reservation

3. To make a booking, the User is required to provide the following information:

a. Personal information of users, especially names and surnames, e-mail addresses and phone numbers. In case the user buys a ticket for someone else, the user also needs to provide personal information of the person using the ticket directly.

b. Requests for additional services - If Users require additional services.

c. Information needed to issue VAT invoice.

d. Payments.

4. Reservations may not be possible if the User skips one of the above four items.

5. In order to make a booking, the user should provide the number of information relating to the user's choice of flight ticket as follows:

a. Place of departure and destination;

b. Departure date, return date;

c. The number of adults, including the elderly (60 years and older). Number of babies (0-2 years), children (2-12 years).

d. Select only direct flights;

6. When starting a reservation, the user needs to check and ensure the accuracy of all the data provided. When deciding to make a reservation, the user should pay special attention to the information related to the fare, service fee, total cost, terms and conditions of airline tickets Provide shipping service and terms of use

7. Ticket price that users receive from the website: We do not guarantee that the ticket price is fixed and may change over time, in addition it will not be applied to the service fee of VietAIR.

8. The ticketing time limit for air ticket bookings needs to comply with the time limits set by the airlines. This deadline can be changed, shortened and users need to follow these deadlines.

9. After the user has received confirmation of the booking, confirm the receipt of payment from the VietAIR ticket agent staff if the ticket price or ticketing period changes employees. Support will immediately notify the user again. In this case, the user has the right to: Accept the difference payment to make the reservation, make the payment and issue the ticket according to the new ticketing deadline or cancel the reservation. In case the user decides to cancel the reservation, the user will receive the full amount paid. The airline does not take full responsibility for the change of the fare as well as the ticketing time limit leading to the user canceling the reservation. VietIR is not responsible for any charges that may occur to users due to cancellation.

10. The user is responsible for the accuracy of the above personal information as well as parameters for the selection of flights. Users understand and agree that: After booking, if the information and parameters change, the user may have to make a new reservation. In this case, we do not guarantee that the flight, ticket price, flight date, and travel information will be the same as the information on the website: VietAIR has been sent to the user in the old booking.

11. Booking of the user will be verified by VietAIR by sending the user an email with the content including: booking code on VietAIR and all information related to the booked flights. In case the booking is made through VietAIR staff, the booking code information and all information related to the flight will be sent to the user by email. Specifically, the booking confirmation will include the following information:

a. Booking code (confirmation code);

b. Date of expiration of the booking (payment date);

c. Total cost, including fares and service fees;

d. Journeys;

e. Possible forms of payment. If the user has not selected a credit card payment method and has not paid for the reservation;

f. Information about users of air tickets according to the notice from the user;

g. Other information related to airline tickets;

12. VietAir.tv can send users additional information on booking code and ticket purchase time via SMS, if the user provides mobile phone number.

13. Confirm the booking that VietAIR sends to the email of the user is not a ticket and is not valid for flights.

14. Total cost, including airfare and service charge, is calculated in Vietnamese Dong and includes VAT (if applicable), if applicable.

15. The user will receive the electronic ticket after making the payment within the booking period indicated in the booking confirmation and the payment amount in accordance with the terms of use.

16. Users understand that providing sufficient information to the payment required in the booking confirmation will be the basis for making the reservation. Regardless of the delay, the lack of information may lead to a failure to make a reservation.

17. The payment of part of the total cost or payment after the booking deadline means that the payment is not yet made.

Payment

18. The user may pay by one of the payment methods offered during the booking confirmation. Users understand that VietIR does not guarantee that all forms of payment will be applied to different bookings. Payment methods for each different booking may vary depending on whether the reservation is on a traditional airline or a low-cost airline.

19. User agrees that, if the payment date is not specified in any other terms, it is understood as the date on which the total cost, including the fare and service fee of VietAIR is paid in cash or to one of the bank accounts of Tam Vuong Trade and Service Joint Stock Company and is done during working hours.

20. According to the regulations VietAIR provides payment forms, Users can choose the following payment methods:

a. Transfer to bank account of VietAIR Joint Stock Company.

b. Payment by credit card, domestic ATM card through payment gateway integrated by VietIR.

c. Pay by cash at VietAIR air ticket agent or branches of banks where we have accounts;

d. We deliver tickets to our customers within 10km of VietAIR's agents and branches.

e. Pay by POS card that employees bring to the customer address depending on the area.

21. The user agrees that before the ticket is completed, we do not guarantee that the fare as indicated in the booking confirmation will not change. Airline fares for airlines are subject to change. The user agrees that the fare may change during the period from when the user receives a booking confirmation until the user makes the payment.

22. At any stage before VietAIR air ticket agent has completed the ticket issuance, if the ticket price changes, VietIR will immediately notify the user by email or phone. This notice will only be available during business hours. When receiving a notice of a fare change, the user has the right to: Pay extra for the difference and continue making the reservation; or cancel the reservation. When deciding to cancel the reservation because of the change in the price of the ticket, the user will receive all the paid items to make this reservation. The airline is responsible for the causes of this change.

23. In case the airline has a change in the ticketing time limit, VietAIR air ticket agent will not be required to comply with the ticketing deadline announced to the previous user. Users who agree with the new ticketing deadline need to comply with the regulations on ticketing deadlines according to new deadlines. If you disagree with a change in the new ticketing time limit, the user has the right to cancel the reservation. Failure to pay before the new ticket deadline means that the user requests to cancel the reservation

24. We are not responsible for any occurrence, including costs incurred by the user to make a reservation according to the previous booking confirmation, which is caused by the copper user. I pay the difference or agree to cancel the reservation in case the airline changes the fare or changes the ticketing time limit.

Pay by credit card

25. Users agree that credit card payments can be made through the following methods:

a. Direct payment with the airline;

b. Payment through integrated payment gateways;

c. Payment through card machines provided by banks;

26. The user is responsible for paying with his credit card in accordance with the conditions that he has signed with the credit card issuer. VietIR is not responsible in any way for the use of credit cards. Users are responsible for the reliability of updated credit card information on credit card payment forms to purchase air tickets. By using a credit card to pay, the user ensures that the user is the owner of this credit card or the credit card owner has agreed to use this. VietAIR may require the user to complete a credit card statement to clearly identify the cardholder's identity before approving payment by credit card. In this case, the user should complete the credit card statement and return it to the agent of VietAIR ticket before the booking time. If the user does not complete the declaration on time, the reservation may not be possible. In case of doubt about the accuracy of the credit card information or the identity of the cardholder, we reserve the right to refuse payment by credit card and immediately notify the user.

27. In particular, the user agrees that in order to make payment by credit card, the user should provide the following information to VietAIR or to the staff of the VietAIR ticket agent.

a. Full name of the credit card owner.

b. Credit card type.

c. Credit Card Number.

d. Card expiration time.

28. The user agrees that providing the above information about the credit card does not mean that the card issuer will agree to the user making this payment. VietIR is not responsible in case the payment is declined and will immediately notify the user when the payment is declined. In this case, the user can choose other forms of payment.

29. Users agree that with credit card payment, the user's credit card account will be charged an amount equivalent to the fare, service fee paid to VietAIR and card payment fee. credit (if any).

30. By providing the information as indicated in the above section, the User agrees to use a credit card to pay an amount equivalent to the airfare plus the service fee to VietAIR and the card payment fee. credit (if any). This payment is understood as the payment for a plane ticket by reservation.

31. Authentication of the credit card of the user is only carried out during working hours and the ticket will be issued immediately if the credit card is approved for payment. In the event of a card denial, our staff will immediately notify the reservationist.

32. In case the booking is made through an agent of the VietAIR ticket agent, the ticket will be sent to the user if the credit card is approved for payment. In case the card is not approved, the staff will immediately notify the user.

33. Our staff will immediately contact the reservationist in the following case:

a. Lack of information to authenticate users' credit cards;

b. Airlines do not accept payment of a certain card;

c. The airline does not accept payment by credit card for some types of tickets

34. In case the credit card payment is not made, the user can choose another form of payment or cancel the reservation ahead of time. The user is solely responsible for the risks associated with the declined credit card payment.

35. Agree to pay by credit card as a form of payment for bookings. However ticket agent VietAIR confirmed that this does not guarantee that the fare will not change. The airline can completely change the fare after the user has agreed to make payment by credit card. If there is a change in fare during the period from the time the credit card payment was made until before the ticket was issued.

Pay by bank transfer

36. The user may use the transfer form to pay if this form of payment is accepted in the booking confirmation. Upon payment by bank transfer, the user will receive confirmation from the bank about the transfer. Confirmation from this bank does not mean that we have received the money and does not mean that the shipping contract has been signed.

Payment in cash

37. Users can pay in cash at VietAIR offices. Users can also pay by paying cash directly at the bank and the VietAIR Joint Stock Company has an account. In case of using the bank's service, the user may have to pay transaction fees as prescribed by each bank.

Pay at home

38. Service users may choose to pay at home, but must follow and pay additional service fees offered by VietAIR.

Cancel the reservation

39. The user can cancel the booking within the time of ticket purchase, before the ticket has been issued by contacting the staff during business hours. Cancel booking before the ticket purchase deadline will not be charged cancellation fee.

40. Airlines may cancel bookings during the ticket purchase period, before the tickets have been exported for some reason from the airline or in force majeure circumstances. If this is the case, ticket office staff will contact the person who booked the ticket immediately by email, phone, or other forms such as chat yahoo, skype ..

IV. FLIGHT BOOKING REQUIRED

TICKET REQUEST (ORDERING): means the user accesses VietAIR website or through support staff of VietAIR agent to buy air tickets on LCC. BOOKING PLACES on traditional airlines are also considered TICKET REQUIREMENTS if for some reason out of VietAIR's control, the booking on traditional airlines is not possible.

1. User performs REQUEST FOR TICKETS through website VietAIR or requests to book tickets directly at VietAIR air ticket agent or via phone.

2. The user agrees to the terms of use when making a TICKET REQUEST for a VietAIR ticket agent.

3. In order to make a TICKET REQUEST, the user is required to provide personal information data, necessary information for booking a ticket to VietAIR or the staff of the ticket office.

a. Personal information of users, especially names and surnames, e-mail addresses and phone numbers. In case the user buys a ticket for another person, the user also needs to provide personal information of the person directly using the ticket.

b. Requirements for additional services - If users require additional services.

c. Information needed to issue VAT invoice.

d. Payments.

4. A TICKET REQUEST may not be possible if the user skips one of the above four items.

5. In order to make a TICKET REQUEST, the User should provide a number of information regarding the selection of the user's Flight ticket as follows:

a. Place of departure and destination;

b. Departure date, return date;

c. The number of adults, including the elderly (60 years and older). Number of babies (0-2 years), children (2-12 years)

d. Select only direct flights;

e. Flexible departure date and return date;

6. When starting to make a TICKET REQUEST, the user should check and ensure the accuracy of all data provided. When deciding to make a TICKET REQUEST, the user should pay special attention to the information related to the fare, service fee, total cost, terms and conditions of airline tickets. not traditional, cheap airline carriers and terms of use.

7. The user is responsible for the accuracy of the information in section 3 above as well as parameters for the selection of flights.

8. TICKET REQUIREMENTS are completely incompatible with the reservation.

9. After receiving the TICKET REQUEST, the VietAIR counselor will contact the user by email or phone to confirm the information in the TICKET REQUEST as well as the status and price notice. ticket.

10. Contact by phone or email to confirm and confirm a TICKET REQUEST. In case the user cannot be contacted for reasons that are not under the control of VietAIR, TICKET REQUEST will be automatically canceled.

11. VietAIR will send a confirmation of receipt of the TICKET REQUEST to the user by email. The confirmation content will include the code of the TICKET REQUEST and all information related to the booking. As follows:

a. TICKET REQUEST.

b. Journeys.

c. Fare .

d. Information about air ticket users according to user notifications.

e. Possible forms of payment.

12. Confirm the TICKET REQUIREMENTS that VIETIR send to users are not air tickets and are not valid for flight.

13. The user agrees that the ticket price received in the confirmation of TICKET REQUEST from VietIR is completely subject to change until the ticket purchase has been completed (ticket has been exported). Fares are subject to change even after the user has made a payment for the TICKET REQUEST.

14. In cases where the fare changes after the user has made a TICKET REQUEST, including changes within the time period from the time the User has received confirmation of the REQUEST. BOOKING or have paid until before the ticket has been issued, VietAIR ticket agent staff will immediately notify the user by email or by phone. In this case, the User has the right to: accept to pay the difference to make a TICKET REQUEST or cancel the TICKET REQUEST. In case of canceling the TICKET REQUEST, the user will receive the full amount paid to perform the TICKET REQUEST. The LCC is responsible for the fare changes of LCCs and is not responsible for possible costs due to changes in fares in accordance with the terms of use,

15. Users agree that the seat status and fare of LCCs are constantly changing. The status and fare of LCCs can be changed at any time after the user has made a TICKET REQUEST.

16. In the event that the User makes the payment after the ticket purchase deadline specified in the TICKET REQUEST REQUEST and LCC changes the fare, the staff will immediately notify the user of the change. this. The user has the right to cancel the TICKET REQUEST or pay the difference to continue the TICKET REQUEST. Do not pay extra differences, which means canceling the TICKET REQUEST. In case of canceling the TICKET REQUEST, the user will receive the full amount paid to perform the TICKET REQUEST.

17. REQUEST FOR TICKETS can only be made during the period from the date of the TICKET REQUEST to VietAIR until the ticket has been issued.

18. When making a ticket purchase on LCCs, VietAIR air ticket agent acts as a representative of the User. VietIR is not responsible for the actions and errors of LCCs. Users approve the rules, terms of service use of LCC.

19. Changing the information in the TICKET REQUEST may result in new TICKET REQUIREMENTS. When there is any change in the information in the TICKET REQUIREMENTS, we do not guarantee that the flight, seat status, fare will not change.

20. Users agree that some interfaces of VietIR website may provide some advice on flights. These consultations are made purely for the purpose of serving promotional programs and Users can fully accept or reject these advice. The selection or rejection of these consultations is the right of the user and VietIR is not responsible for the users' choices.

21. In the confirmation of the TICKET REQUEST, VietAIR sends the user a link to VietAIR website. Users can read the content of these terms of use and confirm that they understand and accept the terms of the terms of use at VietAIR.

22. Confirm TICKET REQUIREMENTS that VIETIR send to users are not air tickets and are not valid for flight.

23. Total cost, including airfare and service charge, is calculated in Vietnamese Dong and includes VAT (if applicable) if any.

24. The user will receive an electronic ticket after making a full payment for TICKET REQUIREMENTS, including additional charges due to changing fare.

25. The user understands that providing sufficient information in the Payment section required in the confirmation of TICKET REQUEST will be the basis for making a TICKET REQUEST. Regardless of any delays, shortages of information may result in a failure to perform a TICKET REQUEST.

Pay

26. The user may pay with one of the payment methods indicated in the TICKET REQUEST. Users understand that VietAIR air ticket agents do not guarantee that all forms of payment will be applied to different TICKET REQUIREMENTS. Payment methods for each different TICKET REQUIREMENTS may vary depending on which TICKET REQUIREMENTS are on the traditional airline or LCC. The method of payment also depends on other factors of TICKET REQUEST as well as the policy of payment method.

27. The user agrees that the date of payment, if not specified in another clause of VietAIR's conditions of use, is understood as the date on which the total cost, including the fare and service charge of VietAIR be paid in cash or to one of the VietAIR air ticket agent's bank accounts and made during business hours.

28. According to the above rules, when Vietair.com.vn provides payment forms, Users can choose the following ticket payment methods:

a. Transfer to bank account of Tam Vuong Trading Service Joint Stock Company.

b. Payment by credit card, domestic ATM card through payment gateway integrated by Vietair.com.vn.

c. Pay by cash at the VietAIR air ticket agency or branch of the bank where the VietAIR ticket agent has an account.

d. VietAIR air ticket agent will deliver tickets to customers at their place depending on the area within 10km of the agent.

e. Pay by POS card that employees bring to the customer address depending on the area.

29. The user agrees that before the ticket has been issued, VietIR does not guarantee that the fare as indicated in the TICKET REQUEST will not change. Airline fares for airlines are subject to change. The user agrees that the fare may change during the period from when the user receives confirmation of the TICKET REQUEST until the user makes the payment. Users also agree that Fare may change even after the User has paid for TICKET REQUIREMENTS until before Vietair.com.vn performs the e-ticketing.

30. At any stage before VietAIR air ticket agent has completed the ticket issuance, if the ticket price changes, VietIR will immediately notify the user by email or phone. This notice will only be available during business hours. When receiving a notice of fare change, the user has the right to: Pay extra for the difference and continue to make a TICKET REQUEST or cancel the TICKET REQUEST. When deciding to cancel the TICKET REQUEST because of the change in the airfare price, the user will receive all the paid amounts to VietAIR to perform this TICKET REQUEST. The airline is 

31. VietIR is not responsible for any occurrence, including the costs that the User has spent to perform the TICKET REQUEST according to the previous REQUEST FOR THE TICKET, which is caused by the User The user agrees to pay the difference or because the User agrees to cancel the TICKET REQUEST in case the airline changes the fare or changes the ticketing time limit. This provision does not apply to the amount that the user has paid to make a TICKET REQUEST prior to the cancellation of the TICKET REQUEST, this paid amount

Pay by credit card

32. Users agree that credit card payments can be made through the following methods:

a. Pay directly to the airline.

b. Payment through Ngan Luong's payment gateway;

c. Payment through card machines provided by the Bank;

33. The user is responsible for paying with his credit card in accordance with the conditions that the user has signed with the credit card issuer. VietIR is not responsible in any way for the use of credit cards of users. The user is responsible for the reliability of the credit card information that the User updates on the credit card payment forms to purchase air tickets. By using a credit card to pay, the user ensures that the user is the owner of this credit card or the credit card owner has agreed to allow the user to use this. VietAIR may require the user to complete a credit card information statement to identify the cardholder's identity before approving the credit card payment. In case of doubt about the accuracy of the credit card information or the identity of the cardholder, VietIR reserves the right to refuse payment by credit card and immediately notify the user.

34. Specifically, the user agrees that in order to make payment by credit card, the user should provide the following information to VietAIR or to agents of VietAIR ticket

a. Full name of the credit card owner;

b. Credit card type;

c. Credit Card Number;

d. Card expiry time;

35. The user agrees that providing the above information about the credit card to VietAIR does not mean that the card issuer will agree to the user making this payment. VietIR is not responsible in case the payment is declined and will immediately notify the User when the payment is declined. In this case, the user can choose other forms of payment.

36. The user agrees that with the payment by credit card, the credit card account of the user will be charged an amount equivalent to the ticket price, service fee paid to VietAIR air ticket agent. and credit card payment fees (if any).

37. By providing the above information, the user agrees to use a credit card to pay an amount equivalent to the airfare plus the service fee for VietAIR and the card payment fee (if any). This payment is understood as the payment of a flight ticket under the TICKET REQUEST.

38. User credit card verification is only done during business hours. In case the user makes a TICKET REQUEST and pay by credit card directly to the agent's staff VietAIR air tickets, tickets will be issued immediately if the credit card is approved for payment. In case the card is rejected, the staff will immediately notify the user.

39. VietAIR air ticket agent will immediately contact the user in the following case:

a. Lack of information to authenticate User's credit card.

b. Airlines do not accept payment of a certain card.

c. The airline does not accept payment by credit card for some types of tickets.

40. In case the credit card payment is not available, including a credit card decline, the user may choose another form of payment or cancel the TICKET REQUEST. The user is solely responsible for the risks associated with the declined credit card payment.

41. Agree to pay by credit card is a form of payment for TICKET REQUEST. However, VietIR confirmed that this does not guarantee that the fare will not change. The airline can completely change the fare after the user has agreed to make payment by credit card.

Pay by bank transfer

42. Users can use the form of bank transfer to pay if this form of payment is accepted in the confirmation of TICKET REQUEST. Upon payment by bank transfer, the user will receive confirmation from the bank about the transfer. Confirmation from this bank does not mean that VietAIR has received the money and does not mean that the contract has been signed.

Payment in cash

43. Users can pay cash at the offices of VietAIR air ticket agents. Users can also pay by paying cash directly at banks where VietAIR ticket agents have accounts. In case of using the bank's service, the user may have to pay transaction fees as prescribed by each bank

Cancel the booking request

44. The user can cancel the REQUEST FOR TICKET BOOK before the ticket has been issued by contacting the agent of VietAIR ticket office during business hours. The user does not have to pay if canceling the REQUEST FOR TICKET BOOK before the ticket is issued. VietAIR may cancel the user's TICKET REQUEST within 24 hours of receiving the TICKET REQUEST and notify the User by email.

V. BUY FAST AIR TICKETS

EXPRESS PURCHASE (EXPRESS PURCHASE): means the user through VietAIR website or VietAIR ticket agent to buy tickets with low-cost airline (LCC) or traditional airline and make payment to receive tickets at the time of ticket purchase.

1. In case VietAIR offers this option, Users can make payment and issue tickets right on LCC or traditional airlines without going through steps to ORDER or REQUEST TICKET and pay later.

2. In order to make a FAST PURCHASE, it is possible that the User will be charged with a FAST BUYING Service fee (Quick Purchase Fee) paid to VietAIR. This fee may vary from case to case and will be notified in detail to the User before the user decides to make a FAST BUY.

3. Users can make a FAST BUYER on traditional airlines or LCCs by:

a. Through VietAIR website. Accordingly the user can choose the flights according to the criteria of the user.

b. Through telephone exchange with staff of VietAIR air ticket agent. Accordingly, flights will be selected by employees according to the criteria provided by the user.

c. Through direct exchange at VietAIR air ticket agency.

4. By FAST PURCHASE, Users agree to agree with the contents of the Terms of Use and the conditions of the airlines, the LCC that the user signs the transport contract.

5. In order to make a quick purchase, the user should provide the following information to VietAIR website or to VietAIR ticket agent agents:

a. Personal information of users. In particular, information about the Full Name, Email, Phone Number of the User and the person whose name is on the ticket.

b. Information required for additional services - If the user has an additional service option.

c. Information to write VAT invoice.

d. Payment method selected.

6. FAST BUYING may not be possible if the user does not complete the above information.

7. In order to expedite the purchase of air tickets, the User should provide a number of information regarding the selection of the user's airline ticket as follows:

a. Place of departure and destination;

b. Departure date, return date;

c. The number of adults, including the elderly (60 years and older). Number of babies (0-2 years), children (2-12 years) and adolescents (12-24 years);
 

8. When starting the QUICK BUYING, the user should check and ensure the accuracy of all data provided. When deciding to make a FAST BUYER, the user should pay special attention to the information related to the fare, service fee, total cost, terms and conditions of airline tickets provide shipping service.

9. Fares that users receive from employees or from VietAIR are built by traditional airlines or LCCs.

10. Users agree that some interfaces of VietIR website may provide some advice on flights. These consultations are made purely for the purpose of serving promotional programs and Users can fully accept or reject these advice. The selection or rejection of these consultations is the right of the user and VietIR is not responsible for the users' choices.

11. VietAIR will confirm the FAST BUYING of the user by sending an electronic ticket to the User's email. In case the FAST PURCHASE is made through the staff, in addition to the flight ticket sent to the user's email, there will be additional information for the user about the journey. Specifically, electronic ticket will include the following information:

a. Ticket number

b. Fare

c. Journeys

d. Other relevant information

12. In the FAST BUYING confirmation, VietAIR sends a link to the website, where the user can read the terms of use. By paying, the user confirms that the user has understood and approved the terms of use.

13. Total cost, including airfare and service charge, is calculated in Vietnamese Dong and includes VAT (if applicable), if any.

14. Users, after completing the payment of the air fare and the fee will receive the electronic ticket as soon as the ticket is issued. In case the FAST BUYING is done through VietAIR air ticket agent, the airfare and service charge will be notified directly to the user.

VI. BUY FLIGHT TICKETS

1. Users may purchase air tickets in the form of BOOKING, REQUEST FOR TICKET OR QUICK BUY for the User itself or a third party when:

a. Users have the capacity to carry out and take responsibility for their acts;

b. Users provide real information about individuals or passengers (third parties);

c. Users or passengers have full legal documents for travel;

d. Users use a credit card, which the user is the owner or has the owner's permission to make the payment of the ticket. Users understand that the use of fake or stolen credit cards is a violation of the Criminal Code;

2. VietIRA performs the ticket issuance after receiving all payments from users during working hours and in accordance with the provisions of the terms of use. Depending on the form of payment and in certain cases, VietAIR may perform the out-of-work ticketing, failing to issue the ticket during the public holidays and non-public holidays. work. Information on holidays and non-working days is announced on VietAIR website and may be notified by phone to the user. For tickets with the same ticketing dates as those on holidays, VietAIR will be able to issue tickets for the Users on the previous days.

3. VietAIR will send the electronic ticket to the user via email on the day the e-ticket is issued. VietIR is not responsible for the User's failure to receive e-ticket because the User provided the wrong email address. In case of not receiving air tickets, the user should check the anti-virus and anti-spam programs to see if the programs prevent the reception of air tickets or contact VietAIR.

VII. AIR TICKET CANCELLATION 

1. Users agree that traditional airlines as well as LCCs can cancel their air tickets (Airline or LCC ends the transport contract) after the airline ticket has been exported for a number of reasons. Subjective from airline or LCC or for force majeure reasons. Traditional airline or LCC is responsible for canceling this flight ticket. In case of receiving information on cancellation from airlines or LCC, VietIR will immediately notify the user as well as the proposed solution of the Airline or LCC.

2. In the case of a traditional airline or LCC having conditions for cancellation of a ticket in the price list, the user has the right to cancel the ticket in accordance with those conditions (User terminates the contract of carriage).

3. In case of cancellation of the ticket, the service fee, the express purchase fee that the user paid to VietAIR will not be returned.

4. In order to cancel the ticket, the user contact VietAIR agent by phone or email.

VIII. CHANGE FLIGHT TICKETS

1. Users agree that traditional airlines as well as LCCs may change the parameters of airline tickets (eg: Changing departure time) after the airline ticket has been exported for a Number of subjective reasons from Airline or LCC or for force majeure reasons. Traditional airlines or LCC are responsible for this change. In case of receiving information about changes from airlines or LCC, VietIR will immediately notify the user as well as the proposed solution of the airline or LCC.

2. Usually traditional airlines and LCCs do not allow the renaming of passengers. In a special number, if the airline or LCC allows to change the passenger name, VietIR will perform the name change at the request of the user. The user agrees to pay the service fee to VietAIR to rename the passenger.

IX. PROTECT PERSONAL INFORMATION

1. VietAIR is the management of personal data of users.

2. VietAir.tv commits that the personal data of users is used for:

a. Performing reservation, ordering and ordering quickly and acting as intermediaries in signing contracts of transportation and other travel services under the contract of service purchase;

b. Providing electronic services;

c. Ensure communication between users and VietAIR.

3. Users have the right to access the personal data provided to revise or request to stop processing these data.

4. The provision of personal data is voluntary, but necessary to fulfill the above purposes.

5. VietAIR commits that the processing of personal data of Users complies with the laws of Vietnam and that VietIR will use the technical solutions necessary to ensure that personal information is not accessed. illegal.

6. VietAIR confirms not to handle the personal information that users provide for payment systems.

7. Users may proceed to make any changes within the scope of their personal information by sending a written request, with the details to be changed to the following e-mail address of gopy @ vietair. com.vn

X. COMPLAIN

1. Users have the right to complain about the services provided by VietAIR.

2. Contents of complaints of users need to have:

a. Reason for complaint;

b. User Information, including contact information and a complaint must be signed by the user;

3. VietAIR will conduct the verification and respond to the complaint within 30 days of receiving the complaint.

4. In case the complaint file does not meet the above requirements, the authorized person of VietIR representative will immediately notify the user and instruct the user to complete the complaint file. VietAIR only verifies and responds to complaints when the user completes the complaint file as required.

5. Complaints can be written in writing or email and sent to: gopy@vietair.com.vn

XI. NEWS

1. Newsletter of the website: VietAIR is a service to provide users with commercial information via email. This message will be sent to the user upon request when the user agrees to receive the newsletter.

2. To receive Newsletters, Users need:

a. Submit a request and provide an email address according to the form available at VietAIR website and agree to receive the Newsletter;

b. There is an active email address;

3. The user may refuse to continue receiving the newsletter at any time by using the link in the footer sections of the newsletters or sending a notice of refusal to continue receiving the newsletter to VietAIR.

XII. FINAL PROVISIONS

1. The documents accompanying this document are an integral part of this document.

2. All disputes arising will be settled in the Court of Vietnam, the Court's decision is the final decision and must be enforced by both parties.

3. The Terms of Use are posted on www.VietAIR website and at the office of VietAIR air ticket agent

Please leave your inquiry here

For immediate advice, please contact VietAIR via: Hotline: 1900 1796 (24/7 support) Email: gopy@vietair.com.vn Fanpage: fb.com/vemaybayvietair.com.vn

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